Shot Pin 30151875 504 for Varco TDS11SA Top Drive Oilfield Spare Parts

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FAQ

 1. International standards and certification system
VSP products shall comply with API (American Petroleum Institute), ISO (International Organization for Standardization) and other international standards to ensure the global versatility and reliability of the products. The related products have passed CE (EU certification), API certification, ASME (American Institute of Mechanical Engineers certification) and other authoritative certification to prove that their quality and performance meet the industry requirements.

VSP equipment and spare parts subject to strict quality testing in the production process, including material testing, performance testing and field testing, and issue quality testing report to ensure the safety and stability of the product in practical application.

With years of industry experience, we focus on the following aspects to improve the performance of products:
1)Material selection and anti-corrosion protection
2)Sealing design
3)working Pressure and temperature
4) flow capacity control
5) Power and torque
6) Explosion-proof and protection level

4.Installation ,use and training
1) we provide the detailed the guild book of Installation and operation, and related technical support documents as client’s requirement, meanwhile VSP will afford the long-range remote guidance for trouble shooting.
2) VSP will provide the training work for related equipment in our workshop or on worksite of user, for specific articles, will refer to the training agreement.

5.Maintenance and Repairation
Replace the vulnerable parts regularly
Inspection of Fasteners
Regular lubrication
Cleaning and dust removal
Electrical system maintenance

6. Transportation and packaging
All equipment and materials must be firmly packed with vibration reduction and shock prevention measures to ensure integrity during ocean travel, land transportation and multiple handling, loading and unloading
Packaging according to the characteristics and needs of the equipment, plus moisture, mildew, rust, corrosion protection measures, to ensure that the goods are safely delivered to the installation site without any damage or corrosion
Choose transport correctly and maintain them to ensure they are in good condition

7.After-sales service and technical support
Quick response, the company provides 24-hour after-sales consulting service, after customers submit questions by phone, email or online platform, professional and technical personnel will give a clear answer within 1 hour, to ensure that the customer’s problems are solved in time
Each after-sales consultation will be recorded by the system and generated with a unique number. Customers can query the progress of problem processing at any time through the number to ensure that the problem is tracked and closed-loop management.
In order to meet the needs of global customers, the after-sales consulting team is equipped with multi-language service personnel, able to communicate with customers in English, Russian, Arabic and other languages, to ensure the accuracy and efficiency of information transmission.